Frequently Asked Questions
Everything you need to know about your Imperfects experience.
What is the shipping timeframe for my order?
Standard domestic orders are processed within 2-3 business days and typically arrive within 5-7 business days. International shipping times vary by location.
Can I return an item if it doesn't fit?
Yes, we offer a 30-day return policy for all unworn and unwashed items with original tags attached. Please visit our returns portal to start your request.
How do I care for my Imperfects garments?
To maintain the quality of our fabrics, we recommend machine washing on a cold, gentle cycle and hanging to dry. Specific care instructions can be found on each product's inner label.
Do you offer international shipping?
We currently ship to over 50 countries worldwide. Shipping costs and import duties are calculated at checkout based on your delivery address.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment options via Klarna and Afterpay.
How can I track my package?
Once your order ships, you will receive an email confirmation with a tracking number and a link to monitor your package's progress in real-time.